General Information and Reservation Policy

For your convenience, we have included information about our hotel that may be helpful for you as you plan your trip. If you have questions or need additional information, send us an email at info@comfortinnemmanuel.com.au  or
phone 03 5155 1444 between 7.30 a.m. until 9.30 p.m. We are only too happy to help.

Check In/Out Times

Check in time 2.00 p.m. (or later)
Check out time 10.00 a.m. (later check out may incur a fee)

Guaranteed Reservation

A room guaranteed with a credit card is held for late arrival until 7.00 a.m. the following day.

A non-arrival or change of mind will be charged one nights accommodation.
Advance Deposits Accepted, for those guests who don't have a credit card and wish to arrive after 6p.m.

We accept cash advance deposits as well. You may inquire about that information with a follow-up call to the hotel.
The deposit can be mailed to the hotel in the form of a money order or cheque and must be here prior to check-in.

Same day cancellations  

Any cancellation after 4 p.m. will not be refunded.  High season bookings are subject to the full accommodation charge.
 

Apartment Booking Conditions

No refund of deposit or accommodation transfer unless management are able to rebook at equal value and length of stay. You may be charged $50.00 administration at the managements discretion. Higher fees will apply during peak periods. All rates may change without notice. Please reconfirm at time of booking.

6.00 p.m. Reservation (Non Guaranteed)

If you have not arrived by 6.00p.m., your room may be cancelled at the hotels discretion.